We are committed to protecting and respecting your privacy.CONTACT INFORMATION
For the purpose of the General Data Protection Regulation (GDPR), the data controller is NOVICAP Limited Unit 6 Queens Yard, White Post Lane, London, E9 5EN, England and the designated data protection officer is Nicolas Overloop - email@example.comINFORMATION WE MAY COLLECT
We may collect the following information:
1. Information you give us (Client Supplied Data): You may give us information about you by filling in forms on NoviCap website and/or Platform, for example when you register as a user of the Platform, register your billing details to become a customer, open a support request, post on our blog, take part in competitions, prize draws or surveys, fill out forms, or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, e-mail address, employment details, phone number and billing address.
2. Information we may automatically collect about you (Automatic Device Data): With regard to each of your visits to the Platform we may automatically collect the following information:
Visit information - including the full URL clickstream to, through and from the Platform (including date and time), page response times, errors, length of visits to certain pages, page interaction information, actions taken within the application and methods used to navigate away from the page;
Technical information - including the Internet Protocol address used to connect your device to the Internet, your login information, browser type and version, geographical location, browser plug-in types and versions and operating system.
3. Information from other sources (Other Data): We are working closely with third parties (including, for example, business partners, sub-contractors in technical and payment services, intelligence providers and analytics providers) and may receive information about you from them.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our sites. They include, for example, cookies that enable you to log into secure areas of our sites.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our sites when they are using it. This helps us to improve the way our sites work, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our sites. This enables us to personalise our content for you, greet you by name and remember your preferences.
Targeting cookies. These cookies record your visit to our sites, the pages you have visited and the links you have followed. We will use this information to make our sites and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our sites.HOW DO WE USE PERSONAL DATA?
We may process personal data in connection with the following purposes:Client Supplied Data
We shall not process personal data for any other purpose, unless such purpose is expressly communicated to you at the point your personal data is being collected.
We store the data for as long as there is a designated purpose, a legal requirement or if none of the former up-to 6 years.DIRECT MARKETING - HOW TO UNSUBSCRIBE
If you have consented to receive marketing communications from us via email you can change your mind and withdraw that consent. You can opt-out by clicking on the Unsubscribe link at the bottom of the email you’ve received or updating your user account settings. Alternatively, you can send an email to customer service at firstname.lastname@example.org or if you are a platform user, login to your account and withdraw consent for direct marketing.LEGAL BASIS
The legal basis for which we act as Data Controller are as follows:
The GDPR gives you the right to access and request a correction of personal data held about you. Your right of access can be exercised in accordance with the GDPR. Some access requests may be subject to a reasonable fee to meet our costs in providing you with details of the personal data we hold about you.
You have the right to access and correct your personal information. If you want to review or correct your personal information, you can send us an email at email@example.com to exercise this right. NoviCap may request additional identification documents to verify your identity.RIGHT TO DELETE PERSONAL DATA
You have the right to request deletion of personal information we hold about you and we have the obligation to erase your personal information, where:
If you want to request removal of your personal information from our Websites or Services, you may send us an email at the address noted in the Contact Information section above. You can also request closure of your account. We will respond to your request within 30 days. NoviCap may request additional identification documents to verify your identity.RIGHT TO OBJECT TO AUTOMATED INDIVIDUAL DECISION MAKING
You have the right to object to automated decision making based on your personal information where the legal basis for the processing is based on Art.6.(1)(f)
If you want to object to our automated algorithmic processing, you may send us an email at the address noted in the Contact Information section above. NoviCap may request additional identification documents to verify your identity.RIGHT TO DATA PORTABILITY
In some cases, we may not be able to remove your personal information, in which case we will let you know that we are unable to do so and why.
You have the right to receive or transfer a copy of your personal information, where:
This copy will be provided to you in a common machine-readable format. You may also require us to transmit it to another party where this is technically feasible.
If you want to request a copy of your personal information, you may send us an email at the address noted in the Contact Information section above. NoviCap may request additional identification documents to verify your identity.RIGHT TO RESTRICT PERSONAL INFORMATION PROCESSING
You have the right to request the restriction of processing of your personal information, where:
Where personal information is subjected to restriction in this way we will only process it with your consent or for the establishment, exercise, or defence of legal claims. This right includes restricting the processing of your personal information to only include storage of your personal information (e.g. during the time when NoviCap assesses whether you are entitled to have personal information erased).
If you want to request restriction of processing of your personal information, you may send us an email at the address noted in the Contact Information section above. You can also request closure of your account. We will respond to your request within 30 days. NoviCap may request additional identification documents to verify your identity.RIGHT TO WITHDRAW CONSENT
Where you have provided us with your consent to process personal information, you have the right to withdraw such consent at any time.
You can do this by:
When withdrawing consent through unidentified channels, we may request additional documentation to ascertain your identity.RIGHT TO SUBMIT COMPLAINTS OR REPORT ABUSE
You also have the right to lodge a complaint with a supervisory authority, in particular in your country of residence, if you consider that the processing of your personal information infringes applicable laws.
If you need to report abuse, you may send us an email at the address noted in the Contact Information section above.ACCEPTABLE USE POLICY
You may not use any of our services and products to: